Terms of Service

These Terms of Service (the "Terms") are an agreement between you and Fewlaps SL ("Fewlaps", "QuitNow", "we", "our" or "us"). They set the rules for using the QuitNow app (the "App"), and for buying QuitNow PRO, gift cards and other products on our website at www.quitnow.app (the "Site"), together the "Service". By using the Service, you accept these Terms.

Our Privacy Policy explains how we handle your personal information.

These Terms do not cover QuitNow for Business. If you use it on behalf of an organisation, the terms agreed between that organisation and Fewlaps apply.

1. About QuitNow

1.1. QuitNow helps people quit smoking. The App shows your progress since you quit, and offers tools to get through cravings, a course, live sessions with experts, and a community of people who are quitting too.

1.2. QuitNow is not a medical service. It does not diagnose or treat any condition. Everything in the App, including the course and the live sessions, is general information, not medical advice for you. If you have a health condition or take any medication, talk to your doctor before you quit and before you change any treatment.

1.3. QuitNow is not for emergencies. If you think you have a medical emergency, call 112 or your local emergency number.

2. Who can use QuitNow

2.1. You must be at least 18 years old to use the Service.

2.2. You can use the App without an account. The community, buddies, and keeping your progress and QuitNow PRO on several devices need one.

3. Your account

3.1. The information you give us when you create your account must be true.

3.2. Keep your password secret. You are responsible for what happens in your account, unless it is our fault. You can see the devices signed in to your account and close their sessions from the App. If you think someone else is using your account, change your password and write to us at core@quitnow.app.

3.3. Your nickname must not pretend to be someone else, insult anyone, or advertise anything.

4. The community

4.1. The community chat and buddies connect you with other people who are quitting. Everyone in a chat room can see what you post there.

4.2. In the community, you must not:

1. harass or insult anyone;

2. post hateful or discriminatory content;

3. sell or advertise anything, or send spam;

4. encourage anyone to smoke;

5. post sexual or violent content;

6. share other people's personal information;

7. post anything illegal, or anything you don't have the right to share;

8. pretend to be someone else, or create accounts to get around a ban.

4.3. You can report messages and profiles that break these rules. We review reports. We may remove content, and ban accounts temporarily or permanently. We do this by hand, and also automatically: for example, when an account receives many reports. When we ban or unban an account, we announce it in the chat. A ban can also apply to the devices and the email address the banned account used.

4.4. What you post is still yours. You give Fewlaps a free, non-exclusive, worldwide licence to store, show and process it as needed to run the Service, including showing it to other users and moderating it. This licence ends when you delete your account, except for the information our Privacy Policy says we keep.

4.5. What other users post is theirs, not ours. We don't review every message before it is published. We act on content that breaks these rules once we know about it.

5. QuitNow PRO

5.1. QuitNow PRO unlocks extra features, such as removing ads. The list of features can change. If you buy PRO while signed in to your account, it is available on every device where you sign in with that account.

5.2. You can buy PRO in the App, through the App Store or Google Play, or on our Site, where payments are processed by Stripe. You will see the price before you pay.

5.3. Subscriptions renew automatically at the end of each period, until you cancel them. The company you bought through charges each renewal. If you cancel, you keep PRO until the end of the period you have already paid for.

5.4. If a plan includes a free trial, it becomes a paid subscription when the trial ends, unless you cancel before then.

5.5. To cancel:

1. if you bought through the App Store or Google Play, cancel in the subscription settings of that store;

2. if you bought on our Site, go to Home › Preferences › Subscription status › Manage subscription in the App.

Deleting your QuitNow account cancels a subscription bought on our Site, but not one bought through the App Store or Google Play. Cancel those in the store.

5.6. A lifetime purchase is a single payment that gives you PRO for as long as we offer the Service.

5.7. If we change the price of your subscription, we will tell you before the new price applies, and you can cancel before your next renewal.

6. Gift cards and promo codes

6.1. Gift cards are sold on our Site. The code is sent by email to the person who buys it. It gives QuitNow PRO for the period shown at the time of purchase. Gift cards do not expire. Each code can be redeemed only once, and cannot be exchanged for money, except in the cases described in section 7.

6.2. Promo codes, from us or from partner organisations, can give QuitNow PRO for a period, or a discount on our Site. A promo code may only be valid during the dates of its campaign. Discount codes can only be used on our Site.

6.3. To redeem a code, you need an account. Go to Home › Preferences › Subscription status › Redeem code in the App, or scan the code's QR code.

6.4. Treat a code like cash: anyone who has it can redeem it.

7. Refunds and right of withdrawal

7.1. Purchases made through the App Store or Google Play are made with Apple or Google. Refunds follow their policies, and you request them from Apple or Google.

7.2. For purchases made on our Site, we give you a full refund if something went wrong on our side:

• you were charged more than once;

• you paid but QuitNow PRO was not unlocked;

• you bought a gift card and did not receive its code.

To ask for a refund, write to core@quitnow.app. We refund to the same payment method you used.

7.3. If you are a consumer in the European Union or the United Kingdom and you bought on our Site, you can also withdraw from the purchase within 14 days, without giving a reason, and get a full refund. For a gift card, this applies as long as its code has not been redeemed. To withdraw, write to core@quitnow.app within those 14 days.

7.4. Nothing in this section limits the rights you have under consumer law.

8. Ads

The free version of the App shows ads. QuitNow PRO removes them. Ads are personalised only if you allow it; section 10.5 of our Privacy Policy explains how to change your choice.

9. Your licence to use the App

9.1. Fewlaps owns the App, the Site, their content (including the course, texts and illustrations) and the QuitNow brand. We give you a personal, non-exclusive, non-transferable and revocable licence to use the App on devices you own or control, for your personal and non-commercial use, under these Terms and the rules of the store you downloaded it from.

9.2. You must not:

1. copy, modify or distribute the App or its content, except as the law allows;

2. decompile or reverse-engineer the App, except as the law allows;

3. access the Service with bots, scrapers or unofficial apps;

4. get around QuitNow PRO or our security measures;

5. interfere with the Service or with other people's use of it;

6. use the Service for commercial purposes without our written permission.

10. Third-party services

10.1. Live sessions are streamed through YouTube, and YouTube's terms apply to them. The experts share general information, not personal advice.

10.2. When you sign in with Google, Facebook or Apple, buy through the App Store, Google Play or Stripe, or follow a link to another website, such as a quitline's, that company's terms apply. We are not responsible for their services.

11. Ending these Terms

11.1. You can stop using the Service at any time. To delete your account, go to Home › Preferences › Account details › Delete account in the App, or fill in the form at https://goodbye.quitnow.app. Section 5.5 explains what happens to your subscription, and section 3 of our Privacy Policy explains what happens to your information.

11.2. We may suspend or close your account if you seriously or repeatedly break these Terms, if the law requires it, or to protect other users. We will tell you why, unless the law or other people's safety prevents it. If we close your account without you having broken these Terms, we will refund the unused part of any subscription you bought on our Site.

11.3. We may change or remove features. If we stop offering the Service altogether, we will tell you at least 30 days in advance and refund the unused part of any subscription you bought on our Site.

12. Liability

12.1. We work to keep QuitNow accurate and available, but we cannot promise that it will always be available or free of errors, or that it will make you quit smoking.

12.2. We are responsible for damage caused by our failure to meet these Terms or by our negligence, as the law provides. We are not responsible for:

• damage you cause by breaking these Terms;

• content posted by other users, unless we knew about it and did not act;

• third-party services;

• events beyond our reasonable control.

12.3. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or gross negligence, or for anything else that the law does not allow us to limit, including your rights as a consumer.

13. Changes to these Terms

13.1. We may update these Terms. If a change is significant, we will tell you at least 30 days before it applies, by email or in the App. If you don't agree, you can cancel your subscription and delete your account before the change applies.

13.2. Minor changes, such as corrections, clarifications or changes the law requires, may apply as soon as we publish them.

14. Law and disputes

14.1. These Terms are governed by Spanish law. If you are a consumer living in another country, you keep the protection of the mandatory laws of your country.

14.2. If you have a problem with the Service, write to us first at core@quitnow.app, and we will try to solve it. If we cannot, and you are a consumer, you can go to the courts of the place where you live, or to the courts of Spain.

15. Additional terms for the Apple App Store

If you downloaded the App from the Apple App Store, these terms also apply:

1. These Terms are between you and Fewlaps, not Apple. Fewlaps, not Apple, is solely responsible for the App and its content.

2. The licence in section 9.1 lets you use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. Other accounts associated with you through Family Sharing or volume purchasing may also use it.

3. Fewlaps is solely responsible for maintaining and supporting the App. Apple has no obligation to provide any maintenance or support.

4. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App, if any. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the App. Any other claims, losses, liabilities, damages, costs or expenses caused by any failure to conform to a warranty are Fewlaps' responsibility.

5. Fewlaps, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including:

   • product liability claims;

   • any claim that the App fails to conform to any applicable legal or regulatory requirement;

   • claims arising under consumer protection, privacy or similar legislation.

6. If a third party claims that the App, or your possession and use of it, infringes their intellectual property rights, Fewlaps, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.

7. You represent that you are not located in a country subject to a United States Government embargo, or designated by the United States Government as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.

8. You must comply with any applicable third-party terms when using the App, such as those of your mobile data provider.

9. Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

16. Contact

Fewlaps SL
Carrer de Dos de Maig 277, 1-1
08025 Barcelona, Spain
core@quitnow.app

These Terms were last modified on September 30, 2026.